{"id":66,"date":"2022-07-11T16:17:54","date_gmt":"2022-07-11T20:17:54","guid":{"rendered":"http:\/\/cgcdocs.local\/?page_id=66"},"modified":"2023-09-20T10:34:54","modified_gmt":"2023-09-20T14:34:54","slug":"faqs","status":"publish","type":"page","link":"http:\/\/cgcdocs.local\/faqs\/","title":{"rendered":"FAQs"},"content":{"rendered":"\n

Who do I talk to if I have a problem?<\/h2>\n\n\n\n

If the problem relates to your specific role, or your work, first chat with your Director, they’re your first point of contact. Issues that aren’t able to be solved by your lead can be brought to Jonathan W. or Wes.<\/p>\n\n\n\n

<\/a>What do I do if I have a problem with another team member?<\/h2>\n\n\n\n

If the problem is personnel based, such as a disagreement between two employees, or an issue with another’s behavior, then the first step is to talk directly with that person before talking to your lead. Fair and honest communication is essential.<\/p>\n\n\n\n

As a remote company we tend to communicate through text a lot, which leaves out 98% of the communication. The vast majority of issues can be resolved by simply jumping on a call and talking it out.<\/p>\n\n\n\n

Should the problem need a third-party arbitrator, or if it’s a sensitive matter, then bring it up with Wes or Jonathan W.<\/p>\n\n\n\n

<\/a>How I report a bug, or request an enhancement for one of our websites\/tools?<\/h2>\n\n\n\n

All bug reports go to the relevant Github repository Issues page. Before reporting a bug please be sure it’s a legitimate bug, as opposed to a difference in expectation. Also please ensure that you have the steps to replicate this bug, as this will help expedite fixes. If the issue is expectation based, or is an enhancement request, then it may warrant a discussion on Basecamp.<\/p>\n\n\n\n

For more information on procedures for reporting bugs and requesting enhancements, please refer to the Engineering Handbook<\/a>.<\/p>\n\n\n\n